Популярні запитання (FAQ)

The Kissandfly.ro site offers a number of methods to pay for your flight ticket:

• debit/credit card of Visa/MasterCard payment system.

Credit/debit card of Visa/Mastercard payment system

To pay for the booked tickets, you need to enter following details in the corresponding fields:

• payment card number — 16 digits on the front side of the card should be entered without spaces;
• CVV or CVV2 codes — 3 digits on the reverse side of the card. If there are more digits, you should enter only the last three. In the absence of such code, please contact the issuing bank for the details;
• expiry date — the month and the year are on the front side of the card;
• cardholder's name.

Depending on the airline company and conditions of its agreement with Kissandfly.ro, payment may be made to the Kissandfly.ro company or to the airline company. For more information about difference in payment ways, please follow this link.

During direct payment to the airline, be aware that:

• conversion of the booking amount is carried out on billing date, not on date of purchase, and may be either higher or lower than the amount displayed on the site;
• during booking only the Kissandfly.ro service fee is charged, and the remaining amount will be charged during ticket issuance. If a payment failure occurs (for example, insufficient funds on card), the service fee will be returned to your сredit/debit card within 24 hours;
• during ticket refund, the service fee is not returned.

Basic payment rules

1. You may pay for the ticket only via the methods displayed on the booking page.
2. You will be able to pay for the booking within 12 hours after creation thereof. Kissandfly.ro is not liable for the delayed payment. Should the booking not be paid within the indicated period, it will be canceled.
3. The carriage rules and the fare price are effective from the moment of ticket issuance and may be changed by the airline company.
4. Airline companies have right to change ticket price without prior notification of the passenger who has already booked his/her ticket online but has not paid for it yet.
5. The billing currency depends on the Service Provider's point of sale and the conditions of the Kissandfly.ro Agreement and defined by the system automatically. The notification on the billing currency and amount, as well as possible variance between exchange rate of the issuing bank and of Kissandfly.ro, is available on the payment page.
6. The payment may be processed by the bank payment systems for several minutes. Don't pay for the same ticket several times in a row — wait for the payment system response, otherwise you may be charged twice.
7. Each booking includes the financial transaction or payment gateway fee*.

*The payment gateway fee (aka payment system markup or financial transaction fee) is charged by a third party company for the transfer of funds from the client to the seller through the payment system. In other words, it is a fee to the payment system for its services. Normally, the fee doesn't exceed 4% of transaction amount.

Attention! If you can't pay for the booking with the сredit/debit card, please check the possible reasons of transaction denial following this link.