FAQ / Top questions / What do I need to know when travelling with animals?
What do I need to know when travelling with animals?
You may transport animals in the aircraft passenger section only after prior confirmation from the airline.
Please note! Most airlines allow transportation of cats and dogs in the passenger section. You should check the possibility of other animals carriage by inquiring our Customer Care Service or create an unpaid booking and send the request concerning carriage of animals to [email protected] with a detailed description of what animal you need to transport (species of animal, its weight and size of cage).
Once we have received the permission from the airline, one of our Customer Care Service agents will contact you and inform you on the cost of transporting animals. If you accept the cost of transportation, please pay for the booking and animal transportation.
Please note! When you check in at the airport, you must submit all the documents concerning animals, that are required by veterinary service of the country of destination/departure or transit and/or the airline. To inquire about the list of documents, please contact the corresponding consulate and/or the airline.
Please note! Most airlines allow transportation of cats and dogs in the passenger section. You should check the possibility of other animals carriage by inquiring our Customer Care Service or create an unpaid booking and send the request concerning carriage of animals to [email protected] with a detailed description of what animal you need to transport (species of animal, its weight and size of cage).
Once we have received the permission from the airline, one of our Customer Care Service agents will contact you and inform you on the cost of transporting animals. If you accept the cost of transportation, please pay for the booking and animal transportation.
Please note! When you check in at the airport, you must submit all the documents concerning animals, that are required by veterinary service of the country of destination/departure or transit and/or the airline. To inquire about the list of documents, please contact the corresponding consulate and/or the airline.