FAQ / Top questions
Top questions
How to book a ticket online?Where can I view my booking?How far in advance can I book my ticket?What payment methods can I use to pay for my booking?May I hold a booking without payment?What does status of my booking mean?How can I get itinerary receipt?What do I need to know when I take a connecting flight?Can I change date or itinerary in my booking?Can I change or correct my name, surname or sex in my ticket?How can I correct mistake in my ticket?How much does it cost to change my ticket?How can I pay for changes?How can I cancel my ticket?What can I do in the case of unforeseen changes?Can I get frequent flyer mileage credit for my trip?Can I select my seat in the plane?Shall I have meal on my flight?Can I select special meal?Do I have to check in for my flight in advance?How to check in online?Where do I find my airline confirmation code/e-ticket number?How can I get my boarding pass?What to do, if I can't print out my boarding pass or check-in online?What is the size of carry-on items?What can't I bring in the carry-on baggage?What is the checked baggage allowance?Can I book sports equipment as checked baggage?Where can I find out the baggage allowance rules?Baggage on code-share flightWhat do I need to know when travelling with animals?How do I buy a ticket for a child?Which ticket is needed for an infant (0-2 years old)?How do I buy a ticket for child (2-12 years old)?How to check the fare rules in "My Account"?What you need to know when purchasing a low-cost flightWhy is there a need for anti-fraud payment verification?Specifics of border crossingHow do I enter passenger information when creating a booking?