FAQ / Top questions / What does status of my booking mean?
What does status of my booking mean?
You may follow the status of your booking in "My account" section. Below is the list of statuses which may be given to your reservation.
Booked. Pending payment to agency — your booking has been successfully created. The payment is pending.
Booked. Pending payment to airline — your booking has been successfully created. The payment is pending. In this case, the charge is billed by the airline company. During issuance, the airline company blocks funds on your payment card. The card is charged within 30 days after blocking of funds (for each ticket separately).
Payment confirmed. Ticket processing — your booking has been paid for. The estimated issuance time is up to 48 hours after arrival of funds or airline authorisation.
Pending payment confirmation — anti-fraud verification of your card has been initiated. What may trigger anti-fraud verification of your card?
Paid and issued — the payment has been completed; the e-ticket is issued and the itinerary receipt with the information about your e-ticket is sent to your email address. We wish you a safe trip.
Canceled — the ticket which you booked has been cancelled. Payment period (12 hours after booking) expired.
Canceled by agency — the ticket which you booked has been cancelled by the agency. A letter explaining the cancellation reasons will be sent to your email address.
Canceled by user — you have cancelled the flight ticket booking by yourself. Please note, that it's impossible to restore the booking; you may, however, create a new reservation.
Paid after cancellation — your booking was cancelled. The system spotted payment after expiry of payment period. We recommend that you contact our Customer Care Service.
Under refund — your refund request has been received and is being processed. The estimated time of consideration of your request is 72 hours after its submission. The term of refund depends on the payment method.
Refunded — your refund request has been processed, your booking cancelled, and the funds returned to the Customer with the same method as the payment was made.
Payment unconfirmed — your payment hasn't been confirmed. Possible reasons are:
Pending confirmation from agency — your payment is being checked.
Pending information for refund — we are waiting for additional information from you, which is mandatory for return of your funds to your account. Detailed information is given in the message which was emailed to you.
Please note!
In the event of unforeseen circumstances, which are not mentioned in this article, you will be contacted by our Customer Care Service.
To view the current status of your order, update the page in your browser and/or check your email.
Booked. Pending payment to agency — your booking has been successfully created. The payment is pending.
Booked. Pending payment to airline — your booking has been successfully created. The payment is pending. In this case, the charge is billed by the airline company. During issuance, the airline company blocks funds on your payment card. The card is charged within 30 days after blocking of funds (for each ticket separately).
Payment confirmed. Ticket processing — your booking has been paid for. The estimated issuance time is up to 48 hours after arrival of funds or airline authorisation.
Pending payment confirmation — anti-fraud verification of your card has been initiated. What may trigger anti-fraud verification of your card?
Paid and issued — the payment has been completed; the e-ticket is issued and the itinerary receipt with the information about your e-ticket is sent to your email address. We wish you a safe trip.
Canceled — the ticket which you booked has been cancelled. Payment period (12 hours after booking) expired.
Canceled by agency — the ticket which you booked has been cancelled by the agency. A letter explaining the cancellation reasons will be sent to your email address.
Canceled by user — you have cancelled the flight ticket booking by yourself. Please note, that it's impossible to restore the booking; you may, however, create a new reservation.
Paid after cancellation — your booking was cancelled. The system spotted payment after expiry of payment period. We recommend that you contact our Customer Care Service.
Under refund — your refund request has been received and is being processed. The estimated time of consideration of your request is 72 hours after its submission. The term of refund depends on the payment method.
Refunded — your refund request has been processed, your booking cancelled, and the funds returned to the Customer with the same method as the payment was made.
Payment unconfirmed — your payment hasn't been confirmed. Possible reasons are:
- insufficient funds on your account or payment limitations;
- anti-fraud control failure;
- technical issues.
Pending confirmation from agency — your payment is being checked.
Pending information for refund — we are waiting for additional information from you, which is mandatory for return of your funds to your account. Detailed information is given in the message which was emailed to you.
Please note!
In the event of unforeseen circumstances, which are not mentioned in this article, you will be contacted by our Customer Care Service.
To view the current status of your order, update the page in your browser and/or check your email.