FAQ / Changes in schedule and cancellation of flights / Timetable changes that make connection impossible
Timetable changes that make connection impossible
If the changes in flight time and/or departure/arrival terminal make connection impossible, we send you email about the changes and offer (if available) an alternative flight or the flight offered by the airline. You must choose: either accept the alternative flight or cancel the trip.
To confirm your acceptance of the alternative flight, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Change Date/Route”. The new alternative flight will be displayed on the page. If you accept it, press “Confirm”. We will send the updated itinerary receipt to your email.
If you want to cancel the trip, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Ticket Refund” and apply refund request.
To confirm your acceptance of the alternative flight, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Change Date/Route”. The new alternative flight will be displayed on the page. If you accept it, press “Confirm”. We will send the updated itinerary receipt to your email.
If you want to cancel the trip, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Ticket Refund” and apply refund request.