FAQ / Changes in schedule and cancellation of flights / Cancellation of flights by the airline company
Cancellation of flights by the airline company
If the airline company cancelled one or more flights from the passenger's itinerary, we will send an email about the changes and offer (if available) an alternative flight or the flight offered by the airline.
The passenger must make choice: either accept the alternative flight or cancel the trip.
The passenger must make choice: either accept the alternative flight or cancel the trip.
To confirm your acceptance of the alternative flight, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Change Date/Route.” The alternative flight will be displayed on the page. If you accept it, press “Confirm”. We will send the updated itinerary receipt to your email.
If you want to cancel the trip, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Ticket Refund” and apply refund request.
If you want to cancel the trip, log into “My Account” – “Flight Tickets” – “Booking #” – “Edit order” – “Ticket Refund” and apply refund request.