FAQ

For flights to certain countries, the airline companies must provide additional information on their passengers to the governments of the countries.

That is why we request scans of the required documents from our users for specific destinations.

Upon booking, our Customer Care Service will send you an email with the list of the data to be additionally entered in your booking.

How to enter visa and other data in the booking?

To enter visa data in the booking, go to "My Account" – "Flight Tickets" – "Booking #" – "Edit order" – "Add Visa Details." For more details, please follow this link.

Please note!

• Please enter the required data no later than 72 hours before departure. If you are booking a ticket less than 72 hours before departure, please provide your details to the Customer Care Service agent.
• If you do not know the required information before the flight, the check-in and passport control may be problematic or impossible.
• If we are not be able to issue your ticket without mandatory additional information, we will contact you by using contact details given by you during the process of booking. If you refuse to provide the additional information, your booking will be cancelled. The refund will be processed in accordance with the fare rules.
• You are responsible for complying with the rules of crossing the border, correct details of visa and other documents, required for the trip. The expiry date of your passport and other documents must comply with the requirements of the destination countries.
• For transit flights through some countries, the passenger must have a transit (or other) visa of this country. For more information, please contact the consulates/embassies of the respective countries.
  

The information on additional data and documents is informative only. For details, please contact the appropriate embassies/consulates of the country of transit and destination.